Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website. 


What information do we collect about you?

Your information is collected by us when you register or place an order for products or services with us. If you choose  

We collect information about you when you register with us or place an order for products or services. If you choose not to give us your personal information we may not be able to complete your registration or provide you with the products or services you would like. We also collect website usage information using cookies (see section below on Cookies).

If you are not comfortable with the uses of your personal information as set out in this privacy policy, we request that you do not use the website. 


How will we use the information about you?

We collect information about you to process your order and manage your account. If you allow us, we will also contact you about special offers, events and other products and services we think may be of interest to you. 

We use your information collected from the website to personalize your repeat visits to our websites using cookies (see section below on Cookies). Each time you use the site we’ll also collect information including domain name/IP address, referring URL, browser and platform, time of visit, pages visited and any searches performed – this information may be used to help us improve the performance of our website and for assessing the suitability of or requirements for certain services. 

We may monitor and record telephone conversations with you and use them for staff training, quality and security purposes.


Will we pass your information to anyone else?

We may share your information with the following: 

  • Encord Sdn Bhd and third parties will only use your information to provide these services or help us to improve our website or services. They will do so as our data processors and will handle your information on our behalf and in accordance with our instructions.
  • Any companies or people that we might in the future sell our business or part of our business to.

If you allow us to, we may share your information with other companies related to Encord Sdn Bhd for marketing purposes but we will not share your information with any third parties outside our group for their marketing purposes. 


Cookies

Cookies are tiny text files stored on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) when you visit certain web pages. Cookies are essential to the effective operation of our website and to enable you to shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. The information collected by cookies themselves cannot be used to identify you personally, except in limited circumstances if it is combined with other information as described below in relation to performance cookies. 

Cookies do lots of different things, like letting you navigate between pages effectively, storing your preferences, and generally improving your experience of a website. If our website did not use cookies, you would appear to be a new visitor every time you moved to a different webpage; for example, after entering your log in details and moving to another page the website wouldn’t recognize you and would ask you to log in again. 

Some other examples of what cookies can do include: 

  • saving the contents of your shopping basket as you proceed through the checkout process;
  • remembering your account log in details so you can see information relating to your orders and manage your account;
  • recording the areas of our website that you have visited and for how long, as well as which products you viewed and purchased. We use this information to help us improve our website so that it is easy to use and so we can improve the services we provide to our customers. It also helps us to recommend relevant products and offers on our website.

Cookies are 100% safe. Cookies do not harm your computer, they do not contain any information that itself could be used by others to identify you personally (although the information may be combined with other information to identify you in limited circumstances as described below in respect of performance cookies) and they do not contain any confidential information, such as your email address or payment details. 

We use cookies to make our website easier to use and so that we can provide the best possible service. Cookies are an essential part of how our website works, and to ensure it works properly for you, we recommend that they are enabled. If you disable cookies, some parts of the website will not work. However, if you would like to disable or block cookies from this website you can do so via your browser settings. 


How to contact us?

Please contact us if you have any questions about our privacy policy or information we hold about you by email at enquiry@encord,com.my or by writing to us at Encord Sdn Bhd, Lot 2, Jalan Kemajuan Satu 16/17A, Seksyen 16, 4000 Shah Alam, Selangor Darul Ehsan, Malaysia. 

You may also contact us to request access to or correction of your personal information that is currently held by us, or to instruct us to cease using your personal information, either by updating your details at My Account page or at the addresses above. However, please note that without some of the basic information we collect we may be unable to provide you with certain services.