All returns require prior authorization. Please contact us for a Return Goods Authorization (RGA) number and shipping instructions. Orders must be shipped prepaid by the shipper. We cannot accept COD or collect freight shipments. All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof or delivery of such return. Appropriate precautions must be taken in respect of Goods classed as 'static sensitive'.
All Goods accepted for return should be returned for receipt by the Company within 7 days of delivery. The Customer returning the Goods needs to clearly quote the Customer's account number and order number. Any Goods returned as 'unwanted' or 'incorrectly ordered' may at the discretion of the Company be subject to a restocking fee of 20% of the invoice value of the Goods (subject to a minimum charge of RM20/-).
The Company expressly reserves the right to refuse the cancellation of any order for or return for credit of Goods supplied by the Company. Consumable items are non-returnable.