Terms & Conditions

Our company is predominantly a business to business supplier. These information and product brochures provided by our company are intended for use by business customers. Notwithstanding any other provisions in these conditions stated below, our company does not exclude, restrict or modify any liability that cannot be excluded, restricted or modified by law including but not limited to liability under the Sale of Goods Act 1957 or Consumer Protection Act 1999 and its amendments.


All prices provided by our company are in Ringgit Malaysia and are (unless otherwise advised) inclusive of SST chargeable, if any, on that item and other taxes and any applicable transport and handling charges which shall be added at the time of delivery and shall be payable by the Customer. Our company has used all reasonable effort to ensure that prices for all items are accurately set out in the website but these prices are not binding. Our company reserves the right to make changes to the price without notice at any time. Prices that are charged will be those displaying when an order is accepted. Any customization or additional services requested by customer shall be charged at the price quoted in writing by our company.

The standard documentation of our company is a single invoice and a single delivery note. Our company reserves the right to charge for copy invoices or where the original has been lost or misplaced by the customer. Our company will quote for such charges if details are given at the time a quotation is requested and such charges will be specified separately.

The parties shall at all times comply with the SST Law and all other statutes relating to tax. Failure by the customer to comply with any term and condition of these Conditions may constitute a material breach of these conditions and our company may, in its sole discretion, terminate these orders. All terms defined herein shall have the meaning ascribed to them in the SST Law, unless the context otherwise requires.


When credit terms have been approved, payment is due not later than granted credit period stated on the company's invoice, without any deduction, set off or withholding whatsoever. Time for payment shall be of the essence. If the customer fails to make payment by the due date then, without prejudice to any other right or remedy, the company shall be entitled to:

  • cancel the order or suspend any further deliveries or performance;
  • block the customer from logging in to their account

If legal action is taken to recover monies due to our company the customer shall reimburse to our company all legal and other costs and expenses incurred by our company in such recovery.


Customer should complete the credit application form available on request. Any credit limit granted to shall at all times be discretionary and may be reduced, suspended or withdrawn at the discretion of our company at any time without prior notice. Commercial credit accounts are only available to bodies corporate and not to individuals. Non-bodies corporate may purchase goods by Visa or MasterCard credit cards on the company’s website. Please note that we will not be responsible for or bear any bank charges or commissions on transactions. All such charges or commissions are for the customer’s account.


Our company reserves the right to decline to trade with any company or person or to accept orders for items in part. Once accepted, no order may be cancelled or reduced without the prior written agreement from us.


For local delivery, orders are shipped by Pos Laju and Metroport unless otherwise specified. For oversea order, CNF is applied where orders are shipped complete via FedEX unless otherwise specified. Freight charges include all applicable shipping and handling charges unless otherwise specifically indicated. Shipment dates are based on the seller's best estimate only.


All specifications, drawings, illustrations, descriptions and particulars of weights, dimensions, capacity or other details including, without limitation, any statements regarding compliance with legislation or regulation wherever they appear are intended to give a general idea of the items, but will not form part of the contract. If the description of any items differs from the manufacturer's description, the latter shall be deemed to be correct.

Our company shall take all reasonable steps to ensure the accuracy of descriptions but relies on such information, if any, as may have been provided to it by its suppliers and to the fullest extent permitted by law excludes all liability in contract or tort or under statute or otherwise for any error in or omission from such descriptions whether caused by the company's negligence or otherwise. Our company may make changes to the items as part of a continuous programme of improvement or to comply with legislation.


Goods are warranted only to the extent of the express written warranty of the manufacturer. Seller's liability under this warranty shall be limited to repair or replacement at Seller's option of such defective products. In no event will Seller be liable for damages of any kind, including but not limited to indirect, incidental, special, punitive, or consequential damages. All other warranties, express or implied, including without limitation any implied warranty of merchantability or fitness for a particular purpose, are hereby excluded.


Our company shall not be liable for any damage, loss, cost, claim or expense resulting from the failure to give advice or information or the giving of incorrect advice or information whether or not due to the negligence of the company or its employees.

Our company does not exclude or restrict its liability for any matter for which it would be illegal for us to exclude or attempt to exclude its liability. Nothing in these conditions of sale excludes or limits the liability of the company for death or personal injury caused by the company's negligence or fraudulent misrepresentation.


Valveworks provides, at no charge, technical product and application assistance. However, it is the customer's responsibility to determine the safety and suitability of the product in their application. It is also the customer's responsibility to install, operate, and maintain the product in accordance with manufacturers guidelines, and applicable standards and practices. Valveworks is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Valveworks disclaims all such representations or warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Valveworks does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.


Our terms and conditions apply to all orders. Any deviation from these terms require prior written acceptance. By placing an order with us you automatically accept our terms. If your purchase order lists terms that are different from those listed above, we will process the order, but we do not accept the terms. Valveworks reserves the right to cancel orders arising from pricing or other errors.